E-Learning “Customer Journey activities and touchpoints”

Objectives

In this e-learning, you will learn how to depict a customer journey holistically and what relevance customer activities, emotions, expectations and touchpoints have. 

Training content

• Learn about different types of customer activities
• Understanding customer emotions and expectations
• Touchpoints as key points of contact between customer and business
• Anatomy of a customer journey

Target group

• Managers and employees who want to drive forward the topic of customer orientation
• Managers and employees Organization
• Managers and employees Corporate and Personnel Development
• Managers and employees from all divisions with customer contact
• Managers and employees Process Management

Seminar program

The e-learning "Customer Journey activities and touchpoints" is part of the seminar Process-oriented Customer Journey Mapping. The seminar includes 4 e-learning modules and a 1-day intensive training and costs 1,170 euros net.

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