Objectives

In this e-learning, you will learn how to depict a customer journey holistically and what relevance customer activities, emotions, expectations and touchpoints have. 

Training content

  • Learn about different types of customer activities
  • Understanding customer emotions and expectations
  • Touchpoints as key points of contact between customer and business
  • Anatomy of a customer journey

Target group

  • Managers and employees who want to drive forward the topic of customer orientation
  • Managers and employees Organization
  • Managers and employees Corporate and Personnel Development
  • Managers and employees from all divisions with customer contact
  • Managers and employees Process Management

Seminar program

The e-learning "Customer Journey activities and touchpoints" is part of the seminar Process-oriented Customer Journey Mapping. The seminar includes 4 e-learning modules and a 1-day intensive training and costs 1,170 euros net.


Kommende Termine

Start:
31.12.2022, 09:30
Ende:
31.12.2022, 17:30
Ort:
Online
Preis:
79,- EUR zzgl. 19% MwSt.
Start:
02.01.2023, 09:00
Ende:
02.01.2023, 17:00
Ort:
Online
Preis:
79,- EUR zzgl. 19% MwSt.

Fakten

Dauer
30-45 minutes
Ort
Online
Teilnehmer
unlimited
Preis
€ 79,- netto

Ansprechpartner

Corinna Weimer

Seminarkatalog