Process goals are intended to provide employees in executing roles with orientation within the process. In addition, they are intended to support executives in managing and improving processes.

In this e-learning, you will learn how operational process goals can be derived from strategic corporate goals. By defining process goals, a direction for the implementation of customer requirements and the corporate strategy can be set.

Training content

  • Deriving operational process goals from strategic guidelines
  • Defining process goals according to the “SMART” criteria
  • Considering potential improvements when setting goals
  • Implementing goals across the different levels of the process model
  • Documenting process goals
  • Making process goals controllable by setting measurable process indicators

Target group

  • Managers and employees Process Management
  • Managers and employees Organization
  • Managers and employees Corporate and Personnel Development
  • Process Manager; Process Analysts, Process Coordinators
  • Managers and employees Quality Management
  • Managers and employees Information Technology
  • Managers with process responsibility

Certificate program

Certification as Operational Process Manager (TÜV)
The e-learning “Deriving operational process goals” is part of the certificate program for “Operational Process Manager (TÜV)” as blended or digital learning. The certificate program includes 8 e-learning modules and a 3-day (online) intensive training.

If the seminars “Process Management Basics (classroom or digital)” and “Operational Process Management” as classroom training or blended learning or digital learning are booked at the same time, a package price of € 3,590 net applies.

After completing the seminar program, you have the opportunity to take part in the certificate examination for “Operational Process Manager (TÜV)”. The certificate exam will take place on the last day of the seminar “Operational Process Management” from 3:30 pm to 5:00 pm. The examination fee is € 265 net.

Please note the admission requirements in the examination regulations.

Kommende Termine

31.12.2021, 09:00
31.12.2021, 17:00
79,- EUR zzgl. 19% MwSt.


45-60 Minutes
€ 79,- netto


Corinna Weimer


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