Process goals are intended to provide employees in executing roles with orientation within the process. In addition, they are intended to support executives in managing and improving processes. 

In this e-learning video, you will learn how operational process goals can be derived from strategic corporate goals. By defining process goals, a direction for the implementation of customer requirements and the corporate strategy can be set. 


  • Managers and employees Process Management  
  • Managers and employees Organization  
  • Managers and employees Corporate and Personnel Development 
  • Process Manager; Process Analysts, Process Coordinators 
  • Managers and employees Quality Management  
  • Managers and employees Information Technology  
  • Managers with process responsibility 


  • Deriving operational process goals from strategic guidelines 
  • Defining process goals according to the “SMART” criteria  
  • Considering potential improvements when setting goals 
  • Implementing goals across the different levels of the process model 
  • Documenting process goals 
  • Making process goals controllable by setting measurable process indicators 


The e-learning video „Deriving Operational Process Goals“ is part of the certification program for “Operational Process Manager (TÜV)” as classroom training, as blended or digital learning.

The certification program as blended or digital learning includes 8 e-learning videos and a 3-day intensive training (classroom or digital). The e-learning videos can be booked individually. If you book the entire e-learning series and the intensive training at the same time, the package price is € 3,330.- net.

After completion of the seminar program, you have the opportunity to take the examination in order to acquire the qualification of “Operational Process Manager (TÜV)”. The examination fee is € 265.- net.

Please note the admission requirements in the examination regulations.

The e-learning is available for a period of 3 months after activation (approx. 3-4 working days after registration).


45-60 min. (duration)
Start erster Tag
3 to 4 days after purchase
Ende letzter Tag
3 months after purchase
€ 190.- net


E-learning "Deriving Operational Process Goal"

We use the XING Events ticketing solution for online booking. Of course, non-XING members can also use this option.

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