During process execution, it is possible to measure how a process is utilized, if the desired performance is achieved, whether it is being followed or if there are potential improvements. This supports the operational management of processes. Evaluations and reports create transparency. Deviations and analysis requirements are revealed.

In this e-learning, you learn what the “right” process indicators are derived from and how a process reporting can be set-up.

Training content

  • Using process indicators for managing processes
  • Learning about different types of process indicators
  • Process indicator outline and Process indicator compass
  • Determining the control direction of process indicators
  • Learning about different measurement methods
  • Determining significant deviations
  • Setting up process reporting

Target group

  • Managers and employees Process Management
  • Managers and employees Organization
  • Managers and employees Corporate and Personnel Development
  • Process Manager; Process Analysts, Process Coordinators
  • Managers and employees Quality Management
  • Managers and employees Information Technology
  • Managers with process responsibility

Certificate program

Certification as Operational Process Manager (TÜV)
The e-learning “Measuring processes” is part of the certificate program for “Operational Process Manager (TÜV)” as blended or digital learning. The certificate program includes 8 e-learning modules and a 3-day (online) intensive training course.

If the seminars “Process Management Basics (classroom or digital)” and “Operational Process Management” as classroom training or blended learning or digital learning are booked at the same time, a package price of € 3,590 net applies.

After completing the seminar program, you have the opportunity to take part in the certificate examination for “Operational Process Manager (TÜV)”. The certificate exam will take place on the last day of the seminar “Operational Process Management” from 3:30 pm to 5:00 pm. The examination fee is € 265 net.

Please note the admission requirements in the examination regulations.

Kommende Termine

31.12.2021, 09:00
31.12.2021, 17:00
79,- EUR zzgl. 19% MwSt.


45-60 Minutes
€ 79,- netto


Corinna Weimer


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