E-Learning
“Measuring processes”

Training goals

During process execution, it is possible to measure how a process is utilized, if the desired performance is achieved, whether it is being followed or if there are potential improvements. This supports the operational management of processes. Evaluations and reports create transparency. Deviations and analysis requirements are revealed.

In this e-learning module you learn what the “right” process indicators are derived from and how a process reporting can be set-up.

Target group

• Managers and employees Process Management  
• Managers and employees Organization  
• Managers and employees Corporate and Personnel Development 
• Process Manager; Process Analysts, Process Coordinators 
• Managers and employees Quality Management  
• Managers and employees Information Technology  
• Managers with process responsibility 

Training content

• Using process indicators for managing processes 
• Learning about different types of process indicators 
• Process indicator outline and Process indicator compass 
• Determining the control direction of process indicators 
• Learning about different measurement methods  
• Determining significant deviations  
• Setting up process reporting 

Certification

The e-learning module „Measuring processes“ is part of the certification program for “Operational process manager (TÜV)” as blended learning. The certification program includes 8 e-learning videos and a 3-day classroom training.

The e-learnings can be booked individually. If you book the entire e-learning series and the classroom training at the same time, the package price is € 3,330, – net.

After completion of the seminar program, you have the opportunity to take the examination in order to acquire the qualification of “Operational process manager (TÜV)”. The examination fee is € 265,- net. Please note the admission requirements in the examination regulations.