Objectives

In this E-learning, you will learn how to merge the customer perspective and internal business processes. In addition, key measurement methods for determining customer orientation are covered.

Training content

  • Review on fundamentals of process management and customer journey
  • Moments of Truth
  • Relationship between process map and customer journey map
  • Derivation of requirements for customer-centric To-Be processes
  • Voice of the Customer (VoC) and Net Promotor Score (NPS) as central measurement methods for determining customer orientation

Target group

  • Managers and employees who want to drive forward the topic of customer orientation
  • Managers and employees Organization
  • Managers and employees Corporate and Personnel Development
  • Managers and employees from all divisions with customer contact
  • Managers and employees Process Management



Seminar program

The e-learning "Merging Customer Journey and business processes" is part of the seminar Process-oriented Customer Journey Mapping. The seminar includes 4 e-learning modules and a 1-day intensive training and costs 1,170 euros net.


Kommende Termine

Start:
31.12.2022, 09:30
Ende:
31.12.2022, 17:30
Ort:
Online
Preis:
79,- EUR zzgl. 19% MwSt.
Start:
02.01.2023, 09:00
Ende:
02.01.2023, 17:00
Ort:
Online
Preis:
79,- EUR zzgl. 19% MwSt.

Fakten

Dauer
30-45 minutes
Ort
Online
Teilnehmer
unlimited
Preis
€ 79,- netto

Seminarkatalog