Objectives

This e-learning serves as a first introduction to the topic of Customer Journey Mapping. It deals with central terms, guiding questions and presentation options for the creation of a Customer Journey. 

Training content

  • Customer satisfaction and customer orientation approaches
  • Understanding customer needs
  • Change of perspective: Customer versus business perspective
  • Phases and milestones of a customer journey
  • Presentation options and guiding questions for the creation of a customer journey

Target group

  • Managers and employees who want to drive forward the topic of customer orientation
  • Managers and employees Organization
  • Managers and employees Corporate and Personnel Development
  • Managers and employees from all divisions with customer contact
  • Managers and employees Process Management

Seminar program

The e-learning "Perspective change and Customer Journey Mapping" is part of the seminar Process-oriented Customer Journey Mapping. The seminar includes 4 e-learning modules and a 1-day intensive training and costs 1,170 euros net.


Kommende Termine

Start:
31.12.2022, 09:30
Ende:
31.12.2022, 17:30
Ort:
Online
Preis:
79,- EUR zzgl. 19% MwSt.
Start:
02.01.2023, 09:00
Ende:
02.01.2023, 17:00
Ort:
Online
Preis:
79,- EUR zzgl. 19% MwSt.

Fakten

Dauer
30-45 minutes
Ort
Online
Teilnehmer
unlimited
Preis
€ 79,- netto

Seminarkatalog